1. Acceptance of Terms

By accessing or using Preframe ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Preframe is a Software as a Service (SaaS) platform that provides AI-powered company research and account prioritization tools for sales teams. Our Service includes:

• CSV upload and data mapping capabilities
• AI-powered research and analysis of company data
• Web search integration for real-time business intelligence
• Data enrichment and reporting features
• Account prioritization and insights generation

3. User Accounts and Registration

Account Creation

You must create an account to use our Service. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Service.

4. Subscription and Billing

Subscription Plans

We offer subscription-based access to our Service with different tiers and features. Current plans include:

• Essentials Plan: $25/month with 5,000 credits
• Additional plans may be available as listed on our pricing page

Payment Terms

• Subscriptions are billed monthly in advance
• Payment is due immediately upon subscription
• All fees are non-refundable except as required by law
• Payments are processed securely through Stripe
• You authorize automatic recurring billing

Credits and Usage

• Credits reset monthly on your billing cycle
• Unused credits do not roll over to the next billing period
• Additional credits may be purchased separately
• Service usage may be suspended if credits are exhausted

Price Changes

We reserve the right to modify our pricing with 30 days' written notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

5. Cancellation and Termination

Your Right to Cancel

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You will retain access to the Service until the end of your paid period
• No refunds are provided for partial billing periods

Our Right to Terminate

We may suspend or terminate your account immediately if you:

• Violate these Terms of Service
• Use the Service for illegal or harmful activities
• Fail to pay fees when due
• Breach our Acceptable Use Policy

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or attempt to hack our systems
• Collect data through automated means without permission
• Use the Service for competitive intelligence against us
• Resell or redistribute access to the Service
• Interfere with other users' use of the Service
• Upload data you don't have rights to use

7. Intellectual Property Rights

Our Rights

The Service and its original content, features, and functionality are owned by Preframe and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Rights

You retain ownership of any data you upload to our Service. By using our Service, you grant us a limited license to process your data solely to provide the Service to you.

Generated Content

Research reports and insights generated through our AI tools are provided to you for your business use. You may use this content in accordance with your subscription plan.

8. Data Protection and Privacy

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

9. Service Availability and Support

Uptime

While we strive to provide reliable service, we do not guarantee 100% uptime. We may experience occasional downtime for maintenance, updates, or unforeseen technical issues.

Support

Email support is provided to all subscribers. We aim to respond to support requests within 48 hours during business days.

10. Disclaimers and Limitations of Liability

Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-Generated Content

Our Service uses artificial intelligence to generate research and insights. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are responsible for verifying information before making business decisions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREFRAME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

11. Indemnification

You agree to indemnify and hold harmless Preframe, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another.

12. Dispute Resolution

Billing Disputes

If you dispute any charges, you must notify us in writing within 30 days of the charge. Please provide detailed information about the disputed charge. We will investigate and respond within 10 business days.

General Disputes

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Preframe regarding the use of the Service and supersede all prior agreements and understandings.