These Terms of Service (the "Terms") are a binding agreement between Preframe Inc. ("Preframe," "we," "us," or "our") and you, or the entity you represent ("Customer" or "you"). By creating an account, clicking "Subscribe," signing an order form, or otherwise accessing or using the Preframe website, application, APIs, and related services (the "Service"), you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.
The Service is intended for business use by individuals who are at least 18 years old and legally able to enter into a contract. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity that occurs under your account or under accounts you invite into your workspace. Notify us promptly at support@preframe.io if you suspect unauthorized access.
Each paid user license is for an identified individual. License sharing across multiple users is not permitted.
Preframe offers tiered subscription plans (currently Starter, Business, and Scale) plus optional VIP Services under separately signed Statements of Work. Subscription prices, included credit allowances, and seat-based pricing are displayed on our pricing page and confirmed at checkout.
You are the sender of record for all email sent through Preframe from your connected mailbox. You are solely responsible for your recipient lists and the content you send.
By using Preframe you represent and warrant that:
To prevent unsolicited bulk mail and protect deliverability, Preframe enforces the following:
You may not use Preframe to send spam or unsolicited bulk commercial mail, to use multiple accounts to bypass sending limits or filters, or to otherwise circumvent abuse or safety protections.
In addition, you agree not to:
You are the sender of record for every message sent through Preframe. You are responsible for ensuring each message complies with applicable email and privacy laws, including the CAN-SPAM Act (US), CASL (Canada), the GDPR and ePrivacy Directive (EU/EEA), and the UK GDPR and PECR (UK). At minimum, every message you send must:
You are responsible for obtaining and documenting the lawful basis on which you contact each recipient.
VIP Services are managed engagements provided by the Preframe team and may include managed campaigns, strategy consulting, rep training, and jumpstart programs. The specific scope, deliverables, fees, term, and any service level commitments for a VIP engagement are described in a separately signed order form or Statement of Work ("SOW") between you and Preframe. In the event of a conflict between an SOW and these Terms with respect to that engagement, the SOW controls. VIP Services are provided on a best-efforts basis and do not guarantee any specific business outcome.
The Service integrates with third-party services including Google (Gmail, Google sign-in), Microsoft (Outlook / Microsoft 365), Stripe, Hunter.io, and others described in our Privacy Policy. Your use of any third-party service is governed by that provider's terms and privacy policy. Preframe is not responsible for the availability, accuracy, or behavior of third-party services. If a third-party service is suspended, modified, or terminated, related features in Preframe may be affected and we may modify or remove those features without liability.
"Customer Data" means information you submit to or generate within the Service, including accounts, contacts, research questions and results, sequences, messages, and templates. As between you and Preframe, you own your Customer Data.
You grant Preframe a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and otherwise use Customer Data as necessary to provide, secure, monitor, and improve the Service, including detecting abuse and complying with legal obligations. Preframe will not use Customer Data to train, fine-tune, or otherwise develop generalized AI models intended for use outside your workspace.
You represent and warrant that you have all rights, consents, and permissions necessary for Preframe to process Customer Data as contemplated by these Terms.
The Service, including all software, designs, text, graphics, and trademarks (other than Customer Data and third-party content), is owned by Preframe or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription term, subject to these Terms. No other rights are granted.
If you provide feedback or suggestions about the Service, you grant Preframe an irrevocable, perpetual, royalty-free license to use that feedback for any purpose without obligation to you.
Each party will protect the other's non-public information that is identified as confidential or that reasonably should be understood to be confidential with the same care it uses for its own confidential information and no less than reasonable care. Confidential information may be used only to exercise rights and perform obligations under these Terms. This obligation does not apply to information that is publicly available, was rightfully known without restriction, is independently developed, or is required to be disclosed by law (subject to reasonable notice).
The Service is provided "as is" and "as available." To the maximum extent permitted by law, Preframe disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising out of course of dealing, course of performance, or trade usage. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any defects will be corrected. We make no warranty regarding contact data, research results, AI-generated output, or deliverability of any specific message.
To the maximum extent permitted by law, in no event will Preframe or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or use, even if advised of the possibility of such damages.
Preframe's aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid to Preframe in the twelve months preceding the event giving rise to the claim and (b) one hundred US dollars (USD $100). These limitations apply to the maximum extent permitted by law and survive termination.
You will defend, indemnify, and hold harmless Preframe and its officers, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data, including claims that it infringes a third party's rights or violates applicable law; (b) any message you send through the Service, including claims under anti-spam, consumer-protection, or privacy laws; (c) your breach of these Terms; or (d) your gross negligence or willful misconduct.
These Terms remain in effect while you have an account or an active subscription. Either party may terminate at any time. We may suspend or terminate your access immediately if you breach these Terms, including the Acceptable Use section, or if we reasonably believe doing so is necessary to protect Preframe, our users, or third parties.
On termination: your right to access the Service ends; we may delete your workspace data after the retention window described in the Privacy Policy; and any provisions that by their nature should survive termination (including Sections 9, 10, 11, 12, 13, 14, 16, and 17) will survive.
We may update these Terms from time to time. If we make material changes, we will notify you by email or by an in-product notice. The "Last updated" date at the top reflects the latest revision. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. We may also modify or discontinue features of the Service from time to time.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you and Preframe consent to the personal jurisdiction of those courts. You and Preframe each waive any right to a jury trial in any such proceeding. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Questions about these Terms may be sent to support@preframe.io.